FAQ

order

Can I reserve items that I would like to buy in advance?

Is it possible to buy on site?

Delivery

How do I find out when my order has been dispatched? Where can I see the postal tracking code?

My order has been delivered, but the delivery is not complete. What should I do?

Unfortunately, we often have this problem - we send all parcels with Swiss Post. This allows a maximum weight of 30 kg per parcel - so we often have to make several parcels for one order. At the same time, a PostPac Priority shipment (A Mail) is usually delivered on the next working day - but not necessarily.

To cut a long story short: Part of your shipment is probably still on its way and should arrive within the next 48 hours. If this is not the case, please contact us again.

My order has not been delivered or has arrived faulty. What should I do?

Service

Can I return an item if I no longer need it?

As we sell new products as well as remaining stock and second-hand goods and our structure (SME) is very simplified, we have to limit our administrative framework considerably - this is the only way we can offer unbeatable prices (throughout Europe) and still make our business profitable. For this reason, we are unfortunately unable to accept returns or exchange goods unless we are at fault (incorrect delivery, faulty goods, etc.).

An item is incomplete, has defects or is faulty - What should I do?

FAQ

order

Delivery

Service

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