{"id":9040852,"date":"2025-02-06T13:34:53","date_gmt":"2025-02-06T12:34:53","guid":{"rendered":"https:\/\/www.fitness-flohmarkt.ch\/faq\/"},"modified":"2025-08-14T02:38:40","modified_gmt":"2025-08-14T00:38:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.fitness-flohmarkt.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Order<\/h3>\n\n
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Can I pre-order items I would like to buy? <\/strong><\/div><\/span><\/span><\/span><\/div>
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Unfortunately, we do not take reservations: it is first-come, first-served. Unfortunately, we cannot accept pre-orders either. <\/p>\n\n\n\n

<\/div>
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Tip: For each out-of-stock item, you can save your email address directly on our homepage. As soon as the item is available again, you will automatically receive an email. <\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n

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Is it possible to buy on-site? <\/strong><\/strong><\/div><\/span><\/span><\/span><\/div>
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It is currently not possible to purchase on-site.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n

Delivery<\/h3>\n\n
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How do I know when my order has been shipped? Where can I see the tracking number? <\/strong><\/strong><\/div><\/span><\/span><\/span><\/div>
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You can check the current status of your order as well as the tracking codes at any time in your user account on Fitness-Flohmarkt.ch.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n

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My order has been delivered, but the delivery is incomplete. How should I proceed? <\/strong><\/strong><\/strong><\/div><\/span><\/span><\/span><\/div>
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Unfortunately, we encounter this problem quite often: we send all parcels with Swiss Post. They allow a maximum weight of 30 kg per parcel; consequently, we often have to make multiple parcels for a single order. At the same time, a PostPac Priority (A-Post) shipment is usually delivered the next business day, but not necessarily. <\/p>\n\n\n\n

In short: part of your shipment is probably still on its way and should reach you within the next 48 hours. If this is not the case, please be sure to contact us again. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

My order was not delivered or arrived defective. What should I do? <\/strong><\/strong><\/strong><\/div><\/span><\/span><\/span><\/div>
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If your order has not arrived after 4 business days or if the merchandise arrived damaged, please contact us immediately. Lost or damaged goods that were sent by mail must be reported within 8 days. Otherwise, the liability of the postal service expires and unfortunately we cannot take any further steps. However, this only applies if the merchandise was clearly damaged by the shipping process. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n

Service<\/h3>\n\n
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Can I return an item if I end up no longer needing it? <\/strong><\/strong><\/strong><\/strong><\/div><\/span><\/span><\/span><\/div>
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Since we sell new products as well as liquidation lots and used items, and our structure (as an SME) is heavily simplified, we must strictly limit our administrative framework\u2014this is the only way for us to offer unbeatable prices across Europe and still make our operations profitable. For this reason, we unfortunately cannot accept returns or exchange goods, except in the event of an error on our part (wrong delivery, defective merchandise, etc.). <\/p>\n<\/div><\/div><\/div>\n\n\n\n

An item is incomplete, flawed, or defective \u2013 How should I proceed?<\/strong><\/strong><\/strong><\/strong><\/div><\/span><\/span><\/span><\/div>
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It can always happen that an item is defective, incomplete, or gets damaged sooner than expected. If this is the case for you and it is not a shipping defect, please contact us immediately. Simply send us photos of the damaged merchandise along with your order number so that we can quickly find a solution. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n

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