{"id":6006,"date":"2025-02-06T13:34:53","date_gmt":"2025-02-06T12:34:53","guid":{"rendered":"https:\/\/www2.fitness-flohmarkt.ch\/?page_id=6006"},"modified":"2026-08-11T10:54:41","modified_gmt":"2026-08-11T08:54:41","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.fitness-flohmarkt.ch\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n

Frequently Asked Questions<\/p>\n

Everything important before and after the purchase<\/h2>\n\n \n
\n

Order & Payment<\/h3>\n
\n\n
\n What payment methods are available?<\/span><\/summary>\n
\n

You can pay with us via Twint, credit card (Visa, Mastercard, American Express), PayPal, PostFinance Pay, prepayment, or invoice. Invoicing is handled through our partner Cembra Pay. All payment methods are available directly in the checkout.<\/p>\n <\/div>\n <\/details>\n\n

\n Can I pay by invoice or in installments?<\/span><\/summary>\n
\n

Yes \u2013 as a private individual, you can order on invoice and split the payment into installments if needed. To do this, select the \u00abInvoice\u00bb payment method at checkout. Processing is handled by Cembra Pay; Cembra decides whether invoicing or installment payment is possible after conducting its own review. Invoicing is not available for companies \u2013 for business customers with bulk purchases, we recommend a personal quote<\/a>.<\/p>\n <\/div>\n <\/details>\n\n

\n Are all products immediately available?<\/span><\/summary>\n
\n

Most products are available directly from our Swiss warehouse in Liestal. Exceptions are large equipment such as Realleader and custom orders\u2014here the delivery time is up to 4 months. Used items are generally available immediately unless otherwise noted. If an item is sold out, you can enter your email address on the product page and you will be notified automatically as soon as it is available again. A reservation of available items is not possible.<\/p>\n <\/div>\n <\/details>\n\n

\n Can I subsequently change or add to my order?<\/span><\/summary>\n
\n

Yes \u2013 as long as your order has not yet been packed or shipped, in many cases we can add products, combine multiple orders, or adjust the delivery address. Please contact us as soon as possible with your order number. Once handed over to shipping, changes are no longer possible or are only possible for an additional fee.<\/p>\n <\/div>\n <\/details>\n\n

\n Can I cancel an order?<\/span><\/summary>\n
\n

Cancellation is possible as long as the order has not yet been processed, reserved, packed, or shipped. Special orders, custom products, and customer orders are excluded from cancellation. Therefore, contact us as soon as possible.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n <\/div>\n\n \n

\n

Delivery & Pickup<\/h3>\n
\n\n
\n How long does delivery take?<\/span><\/summary>\n
\n

We ship items in stock within 1\u20133 business days from our warehouse in Liestal \u2013 smaller items via Planzer Paket, and heavy and bulky equipment by freight forwarder. Fitness equipment made to order (e.g., Realleader) takes up to 4 months. You can find the availability of individual products on each product page. For bulk orders, you can contact us: info@fitness-flohmarkt.ch<\/a>.<\/p>\n <\/div>\n <\/details>\n\n

\n How are large and heavy fitness equipment delivered?<\/span><\/summary>\n
\n

Large equipment such as treadmills, strength machines, racks, cable pull machines, or rigs are delivered by a freight forwarder, usually curbside. Before purchasing, check whether the access route is suitable for delivery vehicles and if there is enough space for unloading. You can request delivery to the final location and assembly as an additional service.<\/p>\n <\/div>\n <\/details>\n\n

\n What does \u00abcurbside delivery\u00bb mean?<\/span><\/summary>\n
\n

Curbside delivery means: The goods are brought to your delivery address and unloaded there in an accessible location. Transport into the apartment, basement, studio, or to the final training spot is not included \u2013 we offer delivery to the room of choice as a separate service for this.<\/p>\n <\/div>\n <\/details>\n\n

\n Do you offer delivery to the place of use, assembly, and disposal?<\/span><\/summary>\n
\n

Yes, you can add all three services separately; billing is based on time and effort. For delivery to the final location, we need details about the floor, elevator, stairs, door widths, and access route. We particularly recommend assembly for racks and when laying the Connect+ flooring \u2013 please schedule the appointment early, as our installation technicians are often heavily booked. Disposal of packaging material is not included in standard deliveries and can be added for an extra charge if assembly or special delivery is booked.<\/p>\n <\/div>\n <\/details>\n\n

\n How are the shipping costs calculated?<\/span><\/summary>\n
\n

Shipping costs depend on weight, volume, length, and delivery method \u2013 they will be displayed to you in the checkout before purchase. Small packages are cheaper; heavy appliances must be delivered on pallets or via special transport, which incurs higher costs due to packaging, handling, and freight forwarding effort.<\/p>\n <\/div>\n <\/details>\n\n

\n Will I be contacted before delivery?<\/span><\/summary>\n
\n

That depends on the shipping method.<\/p>\n

Package shipping:<\/strong> No, packages are delivered without prior contact.<\/p>\n

Freight shipping:<\/strong> Yes, upon request. Telephone notification is possible, but it must be arranged before dispatch. Simply send us an email after placing your order with your order number and the note \u00abtelephone notification requested\u00bb. There are no additional costs for you.<\/p>\n <\/div>\n <\/details>\n\n

\n Do you deliver throughout Switzerland \u2013 and also abroad?<\/span><\/summary>\n
\n

Yes, we deliver throughout Switzerland and to Liechtenstein. For very large appliances, mountain regions, narrow access roads, or addresses without suitable unloading facilities, we recommend prior clarification\u2014special delivery conditions or additional costs may apply here.<\/p>\n <\/div>\n <\/details>\n\n

\n My delivery arrived incomplete \u2013 what now?<\/span><\/summary>\n
\n

No need to worry: larger orders are shipped in multiple packages that may be in transit separately. Missing packages usually arrive within 48 hours. If anything is still missing after that, please contact us with your order number \u2013 we will check on its whereabouts directly with the shipping service provider.<\/p>\n <\/div>\n <\/details>\n\n

\n Can I pick up my order in Liestal?<\/span><\/summary>\n
\n

Yes\u2014to do so, select the option \u00abPickup in 4410 Liestal\u00bb under \u00abShipping\u00bb at checkout and book an appointment on the next page. Our location: B\u00e4chliackerweg 11, 4410 Liestal. We sell some used items on behalf of our customers\u2014in these cases, pickup will take place at a different location, which we\u2019ll let you know in advance.<\/p>\n <\/div>\n <\/details>\n\n

\n What do I need to keep in mind when picking up large appliances myself?<\/span><\/summary>\n
\n

Bring a vehicle with sufficient load space and payload capacity \u2013 depending on the device, you will also need ratchet straps, blankets, moving dollies, or a second person. Clarify dimensions and weight with us in advance. We will assist you with loading if the situation permits; however, we cannot guarantee it. From the time of handover, you are solely responsible for load securing and any resulting damage.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n <\/div>\n\n \n

\n

Range & Condition<\/h3>\n
\n\n
\n Are your products new or used?<\/span><\/summary>\n
\n

We predominantly sell new goods \u2013 brand new and in their original packaging \u2013 supplemented by surplus stock and select tested secondhand items. Despite the name, Fitness-Flohmarkt is not primarily a secondhand goods business. Secondhand items and surplus stock are always clearly marked as such on the product page.<\/p>\n <\/div>\n <\/details>\n\n

\n Why are your prices so low despite the items being new?<\/span><\/summary>\n
\n

Our prices are made possible through direct imports and a deliberately lean structure as a Swiss SME. We do away with middlemen and expensive retail spaces, passing the difference on to you\u2014without compromising on the quality of the goods.<\/p>\n <\/div>\n <\/details>\n\n

\n What do \u00abOccasion\u00bb or \u00abRestposten\u00bb mean to you?<\/span><\/summary>\n
\n

Surplus stock consists of brand-new, original-packaged items from excess inventory\u2014technically identical to regular new goods. Second-hand items are used devices that we inspect and test before sale. We describe the condition on the product page.<\/p>\n <\/div>\n <\/details>\n\n

\n Can I get additional photos or videos of a second-hand device?<\/span><\/summary>\n
\n

Yes, if warehouse capacity allows, we are happy to send you additional photos. Even better: visit our warehouse in Liestal \u2013 only on-site will you see the actual condition of the device. For high-priced used items or devices sold on consignment, please contact us in advance so we can clarify what information is available.<\/p>\n <\/div>\n <\/details>\n\n

\n Where can I find the dimensions and weight of a product?<\/span><\/summary>\n
\n

Dimensions and weight are specified on the respective product page. If any information is missing or something is unclear, contact us before purchasing.<\/p>\n <\/div>\n <\/details>\n\n

\n Are there spare parts for your devices?<\/span><\/summary>\n
\n

Yes \u2013 spare parts for our own brand and Realleader can be found directly in the online shop. Parts for Keiser and ATX are available upon request; longer waiting times may occur here. Spare parts for Assault Fitness are best ordered directly via assaultfitness.ch. We cannot offer spare parts for older used equipment.<\/p>\n <\/div>\n <\/details>\n\n

\n How do I clean dumbbells, mats, and accessories?<\/span><\/summary>\n
\n

Use mild cleaning agents and a microfiber cloth \u2013 aggressive chemicals attack rubber and coatings. There are special cleaning products for fitness mats.<\/p>\n <\/div>\n <\/details>\n\n

\n My rubber products smell or feel greasy \u2013 is that normal?<\/span><\/summary>\n
\n

Yes, that is completely normal and harmless: rubber naturally has a smell, similar to a car tire. Wipe the products down with a damp microfiber cloth and ventilate the room regularly. The greasy coating on hex dumbbells keeps the rubber supple and prevents brittleness. If necessary, you can carefully remove it with dish soap and a damp cloth\u2014frequent cleaning can damage the rubber in the long run.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n <\/div>\n\n \n

\n

Warranty & Returns<\/h3>\n
\n\n
\n What warranty do I have on my products?<\/span><\/summary>\n
\n

A statutory warranty of 2 years from receipt of the goods applies to all products. It covers material and manufacturing defects that were already present at the time of purchase.<\/p>\n

Not covered is normal wear and tear (e.g., grip tapes, upholstery covers, pull cables), damage due to improper assembly or use, as well as lack of maintenance.<\/p>\n

If something is wrong: Write to us info@fitness-flohmarkt.ch<\/a> Please include your order number, a brief description, and one or two photos. We'll get back to you within 3 business days.<\/p>\n <\/div>\n <\/details>\n\n

\n Can I return an item?<\/span><\/summary>\n
\n

Returns or exchanges are not possible unless there is fault on our part \u2013 this is the only way we, as a lean Swiss SME, can keep our prices low. In the event of an incorrect delivery or defective goods, we will of course take the item back. If a return is exceptionally accepted without any error on our part, you will bear the return shipping costs \u2013 for large appliances, these can be significantly higher than for parcel shipments. Therefore, please check your selection before purchasing; if you are unsure, we will be happy to advise you in advance.<\/p>\n <\/div>\n <\/details>\n\n

\n An item is defective or damaged during transport \u2013 what to do?<\/span><\/summary>\n
\n

Contact us immediately. Send us your order number as well as photos of the damage to the item and, if the box is damaged, of the box as well. This is the fastest way for us to find a solution.<\/p>\n <\/div>\n <\/details>\n\n

\n What applies if a used device shows a defect after purchase?<\/span><\/summary>\n
\n

Second-hand appliances always show a certain amount of wear and tear \u2013 minor defects or additional functions that do not work fully are normal. You should report defects that severely impair use to us immediately. We expressly recommend inspecting second-hand items in Liestal before purchase; without a personal inspection, we accept no warranty for such defects.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n <\/div>\n\n \n

\n

Consultation, showroom & quotes<\/h3>\n
\n\n
\n Do you provide consultation on equipping clubs, studios, physiotherapy practices, hotels, or home gyms?<\/span><\/summary>\n
\n

Yes \u2013 we provide personal advice, whether for a home gym in your basement, a training room at your club, or a commercial fitness center. Since 2016, we have been equipping physiotherapy practices, fitness studios, sports clubs, hotels, and home gyms. Create a wishlist of products and quantities in the shop and write to us info@fitness-flohmarkt.ch<\/a>.<\/p>\n <\/div>\n <\/details>\n\n

\n Can I view or test products in the showroom?<\/span><\/summary>\n
\n

Yes\u2014you can view almost all of our products at our showroom and warehouse at B\u00e4chliackerweg 11 in 4410 Liestal. We showcase fitness equipment such as Keiser and Realleader at the Performance Center in Sissach. For used equipment, we strongly recommend that you come take a look: you\u2019re best able to assess the condition, signs of wear, and functionality in person. Please note that not every piece of equipment is set up, plugged in, or ready for testing\u2014for cardio machines, strength training equipment, and cable machines, we\u2019ll clarify in advance what can be tested.<\/p>\n <\/div>\n <\/details>\n\n

\n Do I need to book an appointment for the showroom?<\/span><\/summary>\n
\n

Yes, an appointment is required \u2013 this is how we ensure that someone is on site and your desired product is available and accessible. Especially for used items, large appliances, and items sold on behalf of customers, we are happy to coordinate your visit with you in advance. You can book the appointment here<\/a>.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n <\/div>\n\n \n

\n

Purchase & Financing<\/h3>\n
\n\n
\n Do you buy used fitness equipment?<\/span><\/summary>\n
\n

Yes \u2013 we buy large strength and cardio equipment from well-known brands, but no accessories and small items. Send us photos and the key details of your equipment via our Purchase page<\/a>. We are also happy to consider purchases, partial purchases, or brokerage services in the event of studio closures \u2013 please send us a list of equipment, photos, location, accessibility, and timeframe for this.<\/p>\n <\/div>\n <\/details>\n\n

\n Can I trade in my old fitness equipment?<\/span><\/summary>\n
\n

In certain cases yes \u2013 especially with high-quality professional equipment in good condition. We determine the purchase value at our own discretion; it will be credited to you as a trade-in or down payment toward a new device. Send us photos, brand, model, condition, and location to info@fitness-flohmarkt.ch<\/a>. For smaller products, a trade-in is not worthwhile.<\/p>\n <\/div>\n <\/details>\n\n

\n Are there any leasing or financing options?<\/span><\/summary>\n
\n

Yes, for larger purchases, we offer leasing and financing solutions starting from a purchase value of CHF 10,000.\u2013. You can find all the details at this page<\/a>.<\/p>\n <\/div>\n <\/details>\n\n <\/div>\n <\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"

H\u00e4ufige Fragen Alles Wichtige vor und nach dem Kauf Bestellung & Zahlung Welche Zahlungsarten gibt es? Du bezahlst bei uns per Twint, Kreditkarte (Visa, Mastercard, American Express), PayPal, PostFinance Pay, Vorkasse oder auf Rechnung. Der Rechnungskauf wird \u00fcber unseren Partner Cembra Pay abgewickelt. Alle Zahlungsarten stehen dir direkt im Checkout zur Auswahl. Kann ich auf […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"class_list":["post-6006","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.fitness-flohmarkt.ch\/en\/wp-json\/wp\/v2\/pages\/6006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fitness-flohmarkt.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fitness-flohmarkt.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fitness-flohmarkt.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fitness-flohmarkt.ch\/en\/wp-json\/wp\/v2\/comments?post=6006"}],"version-history":[{"count":20,"href":"https:\/\/www.fitness-flohmarkt.ch\/en\/wp-json\/wp\/v2\/pages\/6006\/revisions"}],"predecessor-version":[{"id":9079560,"href":"https:\/\/www.fitness-flohmarkt.ch\/en\/wp-json\/wp\/v2\/pages\/6006\/revisions\/9079560"}],"wp:attachment":[{"href":"https:\/\/www.fitness-flohmarkt.ch\/en\/wp-json\/wp\/v2\/media?parent=6006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}